Shipping Policy

Orders are generally processed within 1–2 business days after successful order confirmation and payment verification.

For Cash on Delivery orders, processing may begin after COD verification, where applicable.

Orders placed on Sundays or public holidays will generally be processed on the next business day.

During product launches, promotional events, or festive seasons, processing may take slightly longer.

Once dispatched, orders are typically delivered within:

3–7 business days

Delivery timelines are estimates and may vary depending on:

• Delivery location
• Courier partner availability
• Weather conditions
• Public holidays
• Logistics disruptions
• Other unforeseen circumstances

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, OCTANE2 may offer free shipping on selected products or promotional campaigns.

Once your order has been shipped, you may receive a confirmation email, SMS, or other notification containing tracking information, where applicable.

You can use the provided tracking information to monitor your shipment through the relevant courier partner.

Courier partners may make multiple delivery attempts.

If delivery cannot be completed because of an incorrect or incomplete address, unavailable recipient, incorrect contact information, or repeated failed delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch where the failed delivery was caused by incorrect or incomplete customer-provided information or repeated unsuccessful delivery attempts.

Customers are responsible for providing accurate and complete shipping details at checkout.

OCTANE2 is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses, phone numbers, or recipient information provided by the customer.

If your package arrives visibly damaged, tampered with, or appears incomplete, customers should:

• Avoid accepting the package where the damage is clearly visible, where possible
• Contact our customer support as soon as reasonably possible, preferably within 24–48 hours of delivery
• Provide clear photographs or videos of the package and products where available

We will review the information provided and coordinate with the relevant delivery partner where necessary.

If an order does not arrive within a reasonable period after the estimated delivery window, please contact our customer support team.

We will coordinate with the relevant courier partner to investigate the shipment status and take appropriate action based on the outcome of the investigation.

Cash on Delivery (COD) may be available for eligible serviceable locations.

OCTANE2 reserves the right to disable COD for certain locations, products, or orders based on operational requirements.

COD orders may be subject to verification before dispatch.

While we strive to deliver orders within the estimated timelines, delays may occasionally occur due to circumstances beyond our reasonable control, including weather conditions, public holidays, courier disruptions, logistics issues, or other unforeseen events.

If your order is significantly delayed, please contact our customer support team for assistance.