Return & Refund Policy

For hygiene, safety, product integrity, and quality reasons, certain products may not be eligible for return, including:

• Products that have been opened or used, except where the issue relates to a defect, damage, wrong product, or other circumstance requiring review
• Products returned without their original packaging where the packaging is reasonably necessary for the return
• Products damaged due to improper storage
• Products damaged due to misuse
• Products damaged due to incorrect usage or application

We currently do not accept returns solely because a customer has changed their mind or no longer wants the product, except where a different outcome is required under applicable law.

Where a return is approved, customers may be required to provide:

• Order details or proof of purchase
• Clear photographs or videos showing the product and its condition
• The original packaging, where reasonably available
• Other information reasonably required to investigate the issue

Products being returned for non-defect reasons should generally be unused and in their original condition.

Products reported as damaged, defective, incorrect, or incomplete will be reviewed based on the circumstances.

To request a return, replacement, or refund, customers should contact us using the email address or WhatsApp/contact details provided on our website.

Please include:

• Order number
• Customer name
• Product name
• Description of the issue
• Relevant photographs or videos, where available

Our team will review the request and provide the next steps.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as reasonably possible.

After reviewing the information provided, OCTANE2 may, depending on the circumstances and product availability, provide:

• A replacement
• A refund
• Another appropriate resolution in accordance with applicable law

If a replacement is approved, the replacement product will generally be shipped after verification of the reported issue.

Replacement availability depends on product stock.

If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

Once a refund is approved, OCTANE2 will initiate the applicable refund to the original payment method where reasonably possible.

The time taken for the refunded amount to appear in the customer's account may vary depending on the payment gateway, bank, or payment method.

Customers will be notified once the refund has been initiated.

For approved refunds relating to Cash on Delivery orders, customers may be asked to provide appropriate bank account or UPI details required to process the refund.

Customers should never share their UPI PIN, card PIN, passwords, OTPs, or other authentication credentials with OCTANE2 or any person claiming to process a refund.

Customers may request cancellation by contacting our customer support team using the contact details provided on our website.

Cancellation requests can generally be accepted only before the order has been processed for dispatch.

Once an order has been dispatched, cancellation may no longer be possible.

If an eligible cancellation is approved for a prepaid order, the applicable refund will be initiated to the original payment method where reasonably possible.

OCTANE2 does not currently offer exchanges for change-of-mind requests.

Where the product received is incorrect, damaged, defective, or otherwise qualifies for a replacement under this policy, a replacement may be provided subject to product availability.

Each return, replacement, cancellation, or refund request will be reviewed based on the order details, product condition, information provided, applicable policy, and applicable law.

We may request additional information or evidence where reasonably necessary to investigate a request.